Shipping Policy

Shipping Rates & Options

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package directly through our carrier's website. Allow 24–48 hours after shipment for tracking information to update.

US Domestic Shipping

We ship to all 50 US states, including Alaska and Hawaii. Shipping rates and delivery times are estimates and may vary based on location. Remote areas (P.O. Boxes, APO/FPO addresses) may experience longer delivery times.

International Shipping

We currently ship to select international destinations. International shipping rates are calculated at checkout based on destination and package weight. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Lost or Stolen Packages

If your tracking shows your package as delivered but you haven't received it, please:

1. Check with neighbors and building management
2. Wait 24 hours — packages are sometimes marked delivered early
3. Contact the carrier directly with your tracking number
4. If still unresolved, email us at hello@siopy.com

Damaged in Transit

If your order arrives damaged, please photograph the packaging and damaged items immediately and contact us within 7 days. We'll arrange a replacement or refund promptly.

Contact Us

Shipping questions? Reach us at hello@siopy.com.